TourMates
Privacy Policy
This policy explains how TourMates, operated by Blooom Labs, collects, uses, shares, retains, and deletes personal information.
Effective date: August 12, 2026
1. About TourMates
TourMates is a travel and international dating app for adults to discover, match with, and chat with locals and other travelers before or during a trip.
TourMates is only for people age 18 or older. We do not knowingly collect personal information from anyone under 18. See our Child Safety Standards.
2. Data we collect and why
| Data | How we use it |
|---|---|
| Account and profile information | Display name, age or date of birth, gender, preferences, bio, city, country, travel plans, and account identifiers are used to create your account, show your profile, suggest people, and provide matching features. |
| Photos, messages, and activity | Profile photos, chat images, messages, likes, matches, blocks, and reports are used to provide profiles and chat, operate matching, enforce our rules, prevent abuse, and investigate safety reports. |
| Device and technical data | Device or app identifiers, IP address, operating system, app version, push notification token when enabled, logs, and app interactions are used to keep you signed in, deliver notifications, secure the service, fix errors, and measure basic app performance. |
| Location | The city, country, destinations, or travel dates you provide are used to show relevant people and travel context. We do not collect precise GPS location unless a feature asks for device permission and you choose to grant it. |
| Purchases | Subscription status, product, transaction identifier, renewal status, and storefront are used to activate and manage VIP access. TourMates does not receive your full payment card number from Apple or Google. |
| Support and safety requests | Emails, report details, screenshots, and verification information are used to answer requests, confirm identity, investigate violations, and protect users. |
3. How data is collected
- Directly from you when you create a profile, chat, or contact us.
- Automatically from your device when you use TourMates, including security logs and feature interactions.
- From Apple, Google, and RevenueCat when you buy or restore a VIP subscription.
- From other users when they send you a message, interact with your profile, block you, or submit a report.
4. Service providers and data sharing
TourMates uses the following providers to operate the app:
- Supabase provides the database, server functions, and storage for profile data, photos, matches, and messages.
- RevenueCat receives an app user identifier and purchase/subscription data to manage VIP access.
- Apple App Store and Google Play process purchases and provide transaction and subscription status.
- Apple Push Notification Service or Firebase Cloud Messaging may receive a device push token and notification delivery data when push notifications are enabled.
- Hosting, security, analytics, and crash-reporting providers may process IP address, device data, and logs only when those services are enabled and needed to run or protect TourMates.
We may also share information when required by law, to respond to a valid legal request, to protect a person from harm, or as part of a merger, financing, or sale of the service. We do not sell personal information or share it for cross-context behavioral advertising.
5. Retention periods
- Account, profile, photos, matches, and messages: kept while your account is active, then deleted or de-identified within 30 days of a verified deletion request. Encrypted backups may take up to 90 days to expire.
- Device, security, and basic analytics logs: kept for up to 24 months.
- Support communications: kept for up to 24 months after the last contact.
- Purchase, tax, and accounting records: kept for up to 7 years when required by law.
- Safety reports, enforcement records, and evidence of serious violations: kept for up to 5 years after the case closes, or longer if required for a legal hold, law-enforcement request, or protection from harm.
6. Access, correction, and deletion
You can update profile information in the app. To request a copy of your data, correct information you cannot edit, object to a use, or ask us to delete your account, email hello@blooomlabs.com. We may ask for profile or device details to verify that the request belongs to you.
See the Account and Data Deletion page for the request process and timing. Rights vary by location, and we will honor applicable privacy law.
7. Security and international processing
We use access controls, encrypted network connections, and service permissions designed to protect personal information. No online service can guarantee absolute security.
TourMates connects people internationally. Data may be processed in the United States and other countries where our providers operate. Those countries may have different privacy laws from your country.
8. Changes and contact
We may update this policy when the app, providers, or legal requirements change. The current version and effective date will stay on this page.
Privacy questions: Blooom Labs, TourMates Privacy, 131 Continental Dr, Suite 305, Newark, DE 19713, United States, or hello@blooomlabs.com.